We’ve compiled frequently asked questions below.  If you have a question not covered here, please feel free to contact us.  Our representatives are ready to help!

General Questions

Where can you purchase our products?

ShopRangeHoods.com, Walmart.com, Amazon.com, Sears.com, Wayfair.com, Houzz.com, Rakuten.com, NewEgg.com and more

Who are we?

AKDY Imports is a manufacturer of high-end home improvement products that help you make your home a better place to live. We stay on top of industry trends in order to provide our customers with a wide range of the latest designs and best materials, at some of the most affordable prices on the market.

We value long term, satisfied customers, and offer a competitive discount program for large remodeling projects, wholesale, and drop ship. Please contact us for quotes and support information. Lowest prices, guaranteed!

Thank you from all of us at AKDY Imports – we hope you enjoy your online shopping experience!

Why buy from us?

We are confident that our prices are the lowest in the market, while upholding the same – or better – quality. With over 100 models of range hoods to choose from, 60 models of shower panels, and 30 bathtubs and kitchen sinks, we offer more than any competitor. Our products are primarily European-style, created using our own designers.

Our value for customer satisfaction means that you get:

  • Best price guarantee
  • Fast shipping
  • Items that are always in stock
  • Lifetime technical support
  • Excellent product choice
  • Secure shopping guarantee
  • Securely packaged products
  • Customer service based in the United States

What is our warranty policy?

Every range hood comes with a 3-year parts warranty so that you can feel secure in your purchase. All others appliances come with a standard 1-year parts warranty.

What is our return policy?

30-day return or exchange from the date of purchase on all products.

Do we ship internationally?

Canada only

Do we offer pick up from our warehouse?

Yes. Once your online purchase has been confirmed, please call or email us to arrange a pick up.

Range Hoods

How do I determine the best range hood for my kitchen?

1. Determine which mounting style will fit your kitchen: wall mount, island mount or under cabinet.

2. Measure the width of the space in your kitchen where you plan to install the range hood to choose the correct size. Standard widths are 30”, 36”, and 48”.

3. Measure the height of your ceiling to determine if you need extra chimney for installation.

Still not sure? You can contact our customer service for help at (626) 453-0550.

What is C.F.M.?

Cubic Feet per Minute. The higher the number, the better the ventilation and airflow.

What is our warranty and return policy on range hoods?

All range hoods come standard with a 3-year parts warranty, and may be returned within 30 days of purchase under the following conditions:

Return Reason Restocking Fee Return Shipping Paid By
Defective unit, opened box None AKDY Imports
Opened box, customer changed mind
or no longer need it
15-20%, depending
on the product
Customer
Unopened box, customer changed mind
or no longer need it
None Customer

What is the difference between wall mount, island mount and under cabinet range hoods?

  • Wall mount: installed directly onto the wall and reaches up to the ceiling.
  • Island mount: installed hanging over a kitchen island and directly into the ceiling.
  • Under Cabinet: installed under a kitchen cabinet.

What is a ventless or ductless range hood?

For kitchens that do not have ventilation, these re-circulate the air inside the kitchen by using a carbon filter.

Shower Panels

How do I install a shower panel?

1.  Install the wall bracket included with the shower panel onto your shower wall. This is where you will hang the panel.

2.  Hook up the hot and cold water hose on the shower panel with the existing hot and cold pipelines on your shower wall.

3.  Mount the shower panel onto the wall bracket.

What is the difference between thermostatic and pressure valve control?

Pressure-Balancing Valves
Pressure-balancing valves are an all-in-one solution that let you turn the shower on and off while controlling the water temperature. Typically used with a showerhead or hand shower and bath spout, pressure-balancing valves are a great solution for a shower used by children or guests. Improve your experience with a transfer valve and run up to three components.

Thermostatic Valves
Perfect for elaborate, customized showers, manual thermostatic valves let you set the temperature once and never have to adjust it again. They give you complete control of your shower using separate volume control valves to adjust the flow of each water delivery component – showerheads, hand showers, body sprays – individually.

Does LED temperature require a battery?

It depends on the model. Some require it while others do not. You can find out if the model you plan to purchase requires a battery by viewing the product specifications listed with the photo.

Does the LED shower head require a battery?

No, it does not.

What is our warranty and return policy on shower panels?

All shower panels come standard with a 1-year parts warranty, and may be returned within 30 days of purchase under the following conditions:

Return Reason Restocking Fee Return Shipping Paid By
Defective unit, opened box None AKDY Imports
Opened box, customer changed mind
or no longer need it
15-20%, depending
on the product
Customer
Unopened box, customer changed mind
or no longer need it
None Customer

What materials are shower panels made from?

Our shower panels are made from stainless steel, aluminum alloy, acrylic and tempered glass.

Bathtubs & Fillers

What materials are bathtubs and fillers made from?

Our bathtubs are made from high-quality acrylic, and fillers are chrome.

Can I purchase the bathtub and filler separately?

Yes

How do we ship our bathtubs?

All bathtubs are shipped by freight carrier.

What is our warranty and return policy on bath tubs and fillers?

All bathtubs and fillers come standard with a 1-year parts warranty, and may be returned within 30 days of purchase under the following conditions:

Return Reason Restocking Fee Return Shipping Paid By
Defective unit, opened box None AKDY Imports
Opened box, customer changed mind
or no longer need it
15-20%, depending
on the product
Customer
Unopened box, customer changed mind
or no longer need it
None Customer

Kitchen Sinks & Faucets

How do I select a kitchen sink for my kitchen?

1. Measure your current kitchen sink or where you plan to install the new sink to determine which type will fit – top mount, undercount or apron.

2. Check the product specifications listed for sizes to see which options will fit.

3. Consider what you plan to use it for most often to determine the depth you’ll need, and if single or double-sided will better suit your needs.

Still not sure? You can contact our customer service for help at (626) 453-0550.

What materials are sinks and faucets made from?

All sinks are made from durable T304 16-22 gauge stainless steel. All faucets are chrome.

What is our warranty and return policy on kitchen sinks and fillers?

All sinks and faucets come standard with a 1-year parts warranty, and may be returned within 30 days of purchase under the following conditions:

Return Reason Restocking Fee Return Shipping Paid By
Defective unit, opened box None AKDY Imports
Opened box, customer changed mind
or no longer need it
15-20%, depending
on the product
Customer
Unopened box, customer changed mind
or no longer need it
None Customer

Electric Fireplaces

What materials are electric fireplaces made from?

All of our electric fireplaces are made from stainless steel & tempered glass for safety.

How do I install an electric fireplace?

One of the great features of electric fireplaces is the ease of installation. Simply place, hang with screws, or insert into desired area. Then plug into a standard 120v outlet.

What is our warranty and return policy on electric fireplaces?

All electric fireplaces come standard with a 1-year parts warranty, and may be returned within 30 days of purchase under the following conditions:

Return Reason Restocking Fee Return Shipping Paid By
Defective unit, opened box None AKDY Imports
Opened box, customer changed mind
or no longer need it
15-20%, depending
on the product
Customer
Unopened box, customer changed mind
or no longer need it
None Customer

Contact Support

If you have questions not covered in the FAQs, please feel free to contact our support team by phone or email.

AKDY Imports
8807 Rochester Ave.
Rancho Cucamonga, CA 91730
626.542.3710
[email protected]